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Frequently Asked Questions (FAQs)

  1. How long are the experiences?

  • Depending on the experience selected.

  • Dyamond Experience: 4:00h / 7:00h, Ria Discovery Experience: 2:30h, Sunset Experience: 2:30h, Special Experience: 4:00h.2.

 

  2. What is the boat's capacity?

  • Rio 950 Cruiser: Up to 8 passengers + crew.

  • Astec 650 Day Cruiser: Up to 11 passengers + crew.3.

  3. Can I bring food or drinks on board?

  • Yes, we allow snacks and light drinks, no glass.

  • Red wine and fruits (black grapes, pomegranate, blackberries) are not allowed.

 

  4. Are there life jackets for everyone?

  • Yes, the boat is fully equipped with life jackets for each passenger.

 

  5. What if it rains or there is bad weather?

  • Safety is our priority.Cancellation or rescheduling is free of charge in case of adverse weather conditions.

 

  6. Do I need sailing experience?

  • No, the professional captain navigates the boat; you simply enjoy the experience.

  7. Can I book for special events?

  • Yes, private tours can be for birthdays, bachelor/bachelorette parties, engagement/wedding proposals, or professional photo shoots.

  • The Special Experience allows for themed decorations.

 

  8. ​How do I book?

  • Through our website, WhatsApp, or Facebook, with advance payment.

  9. Cancellation policy?

  • Up to 48 hours before: full refund.

  • 24 - 48 hours before: 50% refundLess than

  • 24 hours: 50% refund.

 10. Where is the departure point?

  • The embarkation/disembarkation point is next to Estrada do Passeio Ribeirinho, 8000-078, Faro, at "Pier Cais do Ladrão", Faro.

 

11. What is a transfer?

  • On all tours/experiences (except Ria Discovery Experience) there will be a transfer of passengers from the pier to the main boat, on an exclusive Dyamond Sea vessel.This transfer is an integral and exclusive part of the tour/experience.

 

12. What can I expect to see on the tours/experiences?

  • On the Dyamond Sea experiences, passengers will be welcomed with a welcome drink, a flute of champagne, and enjoy sailing on the luxury vessel in the Ria Formosa Natural Park, with an outdoor lounge, bow sundeck, and bathing platform.

  • There will be a stop at the bay of Ilha Deserta where they can practice stand-up paddleboarding and stroll around the island.

  • Tasting of tapas and drinks on board, followed by departure for the open sea (except in adverse weather conditions).

  • Throughout the tour, you will be able to observe the fauna and flora with some explanations.

13. From what age are children allowed?

  • Yes, children of any age are allowed, provided they are supervised by their parents or responsible family members.

 

14. Are animals allowed on the tours?

  • Animals are not allowed on the tours.

Cancellation policy

1. Customer Cancellation:

  • Up to 48 hours before the tour: Full refund or free rescheduling. Between 24 and 48 hours before the tour: 50% refund or rescheduling subject to availability. Less than 24 hours before: 50% refund or rescheduling subject to availability (weather permitting).

2. Cancellation by Dyamond Sea Tours:

  • If the company cancels due to weather conditions or safety: full refund or rescheduling at no cost.

3. Special conditions:

  • Rescheduling is subject to date and time availability.

  • All payments must be made via approved methods (MB Way, bank transfer, card) to be valid for refund or rescheduling.

5. Liability:

  • Dyamond Sea Tours is not responsible for losses of transportation, accommodation or other indirect costs arising from cancellation, except when the cancellation is made by the company.

Contacts:

Dyamond Sea Tours

Charters/Boat Tours

RNAAT nº 298/2025

Household:

Rua Cerro de Santa Catarina, number 1

8100-794 Loulé

Tm +351 919 038 703

Departure locations:

Estrada do Passeio Ribeirinho, 8000-078 (Faro)

(Pier Cais do Ladrão, Faro)

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Copyright - Site created by Jean Rosa 2025

Cancellation policy

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